Service with a robotic smile
Automation and artificial intelligence are increasingly becoming part of our everyday lives. Often they are invisible, operating behind the scenes so most of the time we don’t even acknowledge their existence. We use robots to carry out menial, repetitive tasks. Work that was always robotic even when humans performed it. Jobs that involve interacting with the customer and responding to the customer’s needs and desires remain the preserve of humans. Or does it?
Robots as marketing
As we continue our journey into the future, the use of robots in all aspects of our lives will become increasingly commonplace. By deploying service robots in your business right now you can be on the cutting edge. Using robots works as a novelty factor encouraging your customers to post photos of your business to their social media pages. This creates organic marketing and pulls in new customers through word of mouth and social media. However, it also allows your clients to become accustomed to interacting with robots. When this new workforce is being used in all businesses, then those who have built up the reputation for providing excellent robot service will have consumers’ confidence.
Robots can increase your profits
One of the most compelling benefits of using a robot waitress or any other service robot is the potential for cost reduction. Human resources are often the most expensive aspect of running a business, and as wages and taxes rise that cost only looks set to increase. On the other hand, the price to hire a robot or to buy one is steadily reducing as competition increases and technology becomes more cost effective.
The one question that remains is; can a robot ever offer our customers service with a smile? Perhaps the answer is that they can, and more so than their human counterparts. A robot waitress never feels ill or in a bad mood. A robot will never deliver food while putting on an obviously fake smile. Robot servers will always be polite when greeting guests, showing them to their seats or bringing them their food.
Service robots are the future. They offer novelty, affordability, and reliability.